We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Important information before you proceed
For Auswide Bank to provide you with a financial service we need to meet certain regulatory requirements, one of which are the Anti-Money Laundering and Counter-Terrorism Financing Laws.
To do this we will need to ask you a number of questions to understand your requirements and to confirm your identity. This allows Auswide to better understand the likely activity on your account and thus help protect you from unusual/unauthorised activity.
Please be aware that Auswide Bank does not have the risk appetite to support the use of virtual currencies or for transactions that don’t meet our terms and conditions. You should consider what you will use the account for and if applicable seek an account elsewhere.
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