Support and guidance to help you back on your feet during vulnerable times.
Interest rate update - from 12 November 2026, Auswide Bank will be increasing the interest rates on a number of our home loan and deposit products. Find out more
Resources
Support
Hardship and extra care
Deceased estates
We’re here to help you during this difficult time.
Making a complaint
We’re committed to resolving all problems or complaints.
Loan Repayments
A record of your credit history.
Open Banking
Contacting you via email or SMS.
Comprehensive Credit Reporting
Greater choice, access and control over your finances.
Financial difficulty
If you are experiencing financial difficulty, please let us know as soon as possible.
Accessibility and inclusion
We're committed to ensuring our website and services are accessible to everyone.
Electronic communications
Ways to repay and what to do when you pay weekly or fortnightly.
Security
Scam Awareness
Protect yourself from scams and fraud.
Card Banking Security
Steps to keeping your money secure.
Online Banking Security
Simple steps to keep your online banking secure.
Investment Security
Competitive returns with peace of mind.
Cryptocurrency Payments
Protecting our customers from cryptocurrency scammers.
Frequently asked questions
Have some questions?
We’re here to help.
