We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
If your compatible device is lost or stolen:
iPhone:
If your iPhone has Find My iPhone turned on, you can suspend or permanently remove Apple Pay capability from the device. You can also remotely log into the Apple ID to remove all cards from Apple Pay.
Apple Watch:
You can remotely log into the Apple ID and remove all cards from Apple Pay.
If I’m still having trouble?
If your iPhone doesn’t have Find My Phone or you’re still concerned, please call us on 1300 138 831 or call the lost or stolen card hotline on 1300 135 538.
