We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
If your phone is ever lost or stolen, you can lock and erase it with Find My Device.
If you’re still concerned, please call us on 1300 138 831 or call the lost or stolen card hotline 1300 135 538.



