We’re aware that some customers are experiencing issues accessing our internet banking and mobile app. We’re investigating the issue as a priority and apologise for any inconvenience. An update will be provided as soon as more information becomes available.
If you require immediate assistance, including help with an urgent payment, please contact our Customer Care team on 1300 138 831.
To activate a Visa Debit Card or Low Rate Visa Credit Card:
Internet Banking:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card which is pending activation
- Select 'Activate Card' from the 'What would you like to do?' drop-down field
- Enter the expiry date printed on the new card (using the floating keyboard) in the Enter Expiry Date field. The date should be entered in 'MM YY' format
- Click the 'Activate' button at the bottom of the page
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap the 'Cards' option from the menu
- Swipe left and right on your cards to show the card you'd like to activate
- Tap the 'Activate' button to activate the card
