We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
You can change your PIN via Auswide Bank Internet Banking, the mobile app or at any Auswide Bank branch or ATM.
Internet Banking
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card you would like to change the PIN on
- Select ‘Change PIN’ in the drop down, ‘What would you like to do?'
- Enter the new PIN
- Confirm the new PIN
- Tap the 'Get SMS’ button to send a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click the 'Update' button at the bottom of the screen
Mobile app
- Login to the Auswide Bank app
- Tap the Cards icon in the bottom right hand corner of the app
- Swipe across the screen to the applicable card you want to change the pin on
- Tap ‘Change PIN’ from the menu
- Enter the new PIN
- Confirm the new PIN
- Tap ‘Continue’
- Tap the 'Send SMS code to XXXXX##' button to send a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click the 'Continue' button at the bottom of the screen
