SCAM ALERT: We urge customers to be wary of phone calls and texts that appear to be from Auswide Bank. If you ever have any concerns about an incoming call you have received from someone claiming to be from Auswide Bank, hang up and contact us directly on 1300 138 831. NEVER PROVIDE YOUR SMS ONE TIME PASSCODE TO ANYONE, NOT EVEN SOMEONE FROM AUSWIDE BANK. Learn more about scam awareness here.

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How do I change the PIN on my card?

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You can change your PIN via the Auswide Bank mobile app or at any Auswide Bank branch or ATM. This feature is not currently available in Internet Banking.

  • Login to the Auswide Bank app
  • Tap the Cards icon in the bottom right hand corner of the app
  • Swipe across the screen to the applicable card you want to change the pin on
  • Tap ‘Change PIN’ from the menu
  • Enter the new PIN
  • Confirm the new PIN
  • Tap ‘Continue’
  • Tap the 'Send SMS code to XXXXX##' button to the sent a Secure SMS One Time Password to your registered mobile number
  • Enter the One Time Password received in the field provided and click the 'Continue' button at the bottom of the screen

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Products are issued by Auswide Bank unless specifically stated otherwise. To decide if a product is appropriate for you please carefully read the relevant product terms & conditions or disclosure statement. A target market determination can be obtained here. Any advice contained on this website is general advice only.

We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which Auswide Bank operates and where our team members reside.