Some of our branches have been impacted by the recent weather events in Queensland. Find the latest updates, including affected branches and alternative ways to bank HERE.
Auswide Bank understands some of our customers and communities have been impacted by the recent weather events affecting parts of Bundaberg and the Wide Bay-Burnett region. Updates on our branches and services will be posted as information becomes available.
We have taken the following measures to support our customers during this time:
- If you need to make a claim on your Auswide Bank Home, Landlord or Car Insurance policy provided by Allianz, visit allianz.com.au/claims
- Affected loan customers may be eligible to defer repayments on their Auswide Bank home loan, business loan, personal loan or credit card.
- Affected term deposit customers needing access to their funds may be eligible to do so without incurring any early withdrawal rate or providing the normal 30 days notice of withdrawal.
- Customers wishing to purchase household items and white goods may be eligible for a discounted interest rate and waiver of the establishment fee on an Auswide Bank personal loan.
For any other queries or for additional support please call us on 1300 138 831, 8am to 6pm Monday - Friday (AEST).
The latest emergency alerts are available by visiting the Queensland Governments' Disasters webpage.
Update: Tuesday March 10, 2026
Our Bundaberg branches will be closed today, Tuesday March 10, due to the current weather conditions. This includes our Hinkler Central, Sugarland Plaza and Barolin Street branches.
If you require any banking assistance, alternative ways to bank include:
- Calling us on 1300 138 831 (Mon to Fri, 8am to 6pm AEST)
- Internet banking
- Mobile app
- Bank@Post, if safe to do so
While our team are working hard to get to your calls, you may experience longer than usual wait times due to the impacted branches. We appreciate your patience during this time.
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