We’re aware that some customers are experiencing issues accessing our internet banking and mobile app. We’re investigating the issue as a priority and apologise for any inconvenience. An update will be provided as soon as more information becomes available.
If you require immediate assistance, including help with an urgent payment, please contact our Customer Care team on 1300 138 831.
Internet Banking:
- If you already know your Internet Banking Access Code, but would like to change it, simply:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Change Access Code'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided
- Enter your current Access Code and your new chosen Access Code in the fields provided
- Click the 'Change Access Code' button at the bottom of the page
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap 'Your settings' option from the menu
- Select the 'App security and banking limits' section and tap 'Change Internet Banking Access Code'. You'll need to re-enter to mobile login method (i.e. PIN, Pattern or Passcode) again to enter this section of the app
- Enter your 'Existing Access Code' and 'New Access Code' in the applicable fields
- Tap the 'Save' button
