What if I’ve forgotten my Access Code/ Password?

< Return to Internet and Mobile Banking FAQs

If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:

• Click the 'Forgot your Access Code?' link below the login button
• Enter your Client Number and Date of Birth in the fields provided and click 'Next'
• Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
• Enter the One Time Password received in the field provided and click 'Next'
• Enter your new Access Code in the fields provided and Click 'Save'