We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Internet Banking:
- If you already know your Internet Banking Access Code, but would like to change it, simply:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Change Access Code'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided
- Enter your current Access Code and your new chosen Access Code in the fields provided
- Click the 'Change Access Code' button at the bottom of the page
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap 'Your settings' option from the menu
- Select the 'App security and banking limits' section and tap 'Change Internet Banking Access Code'. You'll need to re-enter to mobile login method (i.e. PIN, Pattern or Passcode) again to enter this section of the app
- Enter your 'Existing Access Code' and 'New Access Code' in the applicable fields
- Tap the 'Save' button
