Internet Banking:
If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:
- Click the 'Forgot your Access Code?' link below the login button
- Enter your Client Number and Date of Birth in the fields provided and click 'Next'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
Mobile Banking:
If you've forgotten your Access Code, you can easily reset it from the Mobile App Login screen. To reset your Access Code:
- Click the 'Forgot Access Code?' link below Access Code prompt
- Enter your Client Number and Date of Birth in the fields provided and click Continue
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
