This information is current as at Tuesday 4 February 2025 8.30am
Auswide Bank recognises that some of our customers and communities have been impacted by the weather event in North Queensland and provide the following update.
Further updates may be made available as additional information comes to hand. Please revisit our website from time to time. For life threatening, critical or serious situations – call Emergency 000
- All Auswide Bank branches are open today 5th February 2025.
- We have taken the following measures to support our customers;
- If you’re affected by the floods and need to make a claim on your Auswide Bank Home/Landlord/Car Insurance policy provided by Allianz, visit allianz.com.au/claims
- Affected loan customers may be eligible to defer repayments on their Auswide Bank home loan, business loan, personal loan or credit card.
- Affected term deposit customers needing access to their funds may qualify for hardship and do so without providing the required 30 days notice of early withdrawal.
- Customer wishing to purchase household items and white goods may be eligible for a discounted interest rate and waiver of the establishment fee on an Auswide Bank personal loan.
- For any other queries or for additional support please call us on 1300 138 831 (8am to 6pm AEST weekdays) or email (auswide@auswidebank.com.au)
- The latest Emergency Alerts are available by visiting the Disaster Management Queensland website (https://www.disaster.qld.gov.au/Pages/default.aspx)
Auswide Bank is thinking of our impacted customers, staff and communities at this time and urges everyone to take care. We also pay tribute to emergency services personnel and volunteers who are working to help our communities and keep them safe.
