We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
Our approach
At Auswide Bank, we deploy digital capabilities to accelerate the delivery of our strategy. We focus on those opportunities that maximise our return on investment for our key value streams. Whether it’s automation including robotics, point to point integration, predictive analytics, or Artificial Intelligence/Machine Learning (AI/ML), we target digital interventions where they will have the largest impact.
Our corporate strategy is driven by four focus areas:
- Third Party and Private Bank channels for acquisition.
- Actively pursue inorganic growth.
- Roll out exceptional customer experience across all channels.
- Invest to grow and keep the promise.
These priorities ensure we are targeted in our approach to digital.
Our progress
Current digital capabilities deployed and generating a return include: > Internet banking and mobile app offering full payment choices and anytime banking to our customers.
- Ongoing investment in maintaining cyber and data resilience.
- Data platform in the cloud offering improved data capabilities and management of data risk.
- Digital fraud management via our partnership with Indue.
- Industry leading AI to retain our home loan customers through a targeted call program.
- A robotic process automation program that automatically completes up to 5,100 processes per month. This program stretches across our customer and operations areas creating ongoing efficiencies for the bank.
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