We are aware of a scam where criminals are calling customers and pretending to be from the Auswide Bank Fraud team. These callers may claim there is suspicious activity on your account, ask for one-time passcodes (OTPs), passwords, or card details and pressure you to act urgently or move money. If you ever have any concerns about an incoming call or message you have received from someone claiming to be from Auswide Bank, hang up and contact us directly.
To activate a Visa Debit Card or Low Rate Visa Credit Card:
Internet Banking:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card which is pending activation
- Select 'Activate Card' from the 'What would you like to do?' drop-down field
- Enter the expiry date printed on the new card (using the floating keyboard) in the Enter Expiry Date field. The date should be entered in 'MM YY' format
- Click the 'Activate' button at the bottom of the page
Mobile Banking:
- Login to the Auswide Bank app
- Tap the More icon (three stacked horizontal lines) in the bottom right-hand corner of the app
- Tap the 'Cards' option from the menu
- Swipe left and right on your cards to show the card you'd like to activate
- Tap the 'Activate' button to activate the card
