SCAM ALERT: News of the merger between Auswide Bank and MyState Bank can attract scammers. There is a possibility you could receive emails, texts or phone calls from fraudsters about the merger and asking you to verify account information. To avoid becoming a victim of a scam, it’s important to stay vigilant and to keep an eye out for information about the merger and scam awareness via our official channels.
If your card is damaged and you need to arrange for a new one, please contact us.
To lock or cancel a Visa Debit Card or Low Rate Visa Credit Card:
Internet Banking:
- Login to Internet Banking
- Select 'Settings' from the top menu of options, then select 'Manage Cards'
- Click on the card you would like to lock or cancel
- Select either 'Lock Card' or 'Report Card as Lost or Stolen' from the 'What would you like to do?' drop-down field. Reporting a card as lost or stolen will prompt a card re-order to your registered mailing address.
- Continue to follow the prompts on the screen and click either 'Lock' or 'Stop' buttons at the bottom of the page.
Mobile Banking:
- Login to the Auswide Bank app
- Tap the menu icon (three stacked horizontal lines) in the top left-hand corner of the app
- Tap the 'Cards' option from the menu
- Swipe left and right on your cards to show the card you'd like to lock or cancel
- Tap either 'Lock' or 'Cancel and Reorder' and follow the prompts
