*Scheduled maintenance* On Monday 30 March, we will be conducting important maintenance from 10.30pm to 11.30pm (AEST). During this time, internet banking, the mobile app, Open Banking and the New Payments Platform - NPP (Osko®, PayID®, Confirmation of Payee and PayTo®) will be unavailable. We appreciate your patience while we perform this important update. ®PayID and PayTo are registered trademarks of NPP Australia Ltd ABN 68 601 428 737. ®Osko is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.
Internet Banking:
If you've forgotten your Internet Banking Access Code, you can easily reset it from the Internet Banking Login screen. To reset your Access Code:
- Click the 'Forgot your Access Code?' link below the login button
- Enter your Client Number and Date of Birth in the fields provided and click 'Next'
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
Mobile Banking:
If you've forgotten your Access Code, you can easily reset it from the Mobile App Login screen. To reset your Access Code:
- Click the 'Forgot Access Code?' link below Access Code prompt
- Enter your Client Number and Date of Birth in the fields provided and click Continue
- Click the 'Get SMS' button to be sent a Secure SMS One Time Password to your registered mobile number
- Enter the One Time Password received in the field provided and click 'Next'
- Enter your new Access Code in the fields provided and Click 'Save'
